We get asked this question more than any other. This is why we created our instant online quotation tool, to help our customers get an instant quotation. The tool considers your needs and gives you a personalised quotation based on the information you have provided.
If your boiler is broken down and you are without heating and hot water, we will class this as an emergency and will aim to get your new boiler installed within 24 hours of acceptance of our quotation.
Our Boilers come with between 5-10 years of Parts and Labour Warranty direct from the Manufacturer! Meaning you can rest assured that your new boiler is in safe hands if you have any problems we are here to help and will be for the lifetime of your boiler.
We offer simple and convenient payment methods, including cash or card, with a clear and hassle-free process from start to finish.
We arrive on time, dressed for the job. Our company provides quick, upfront quotes and we have an excellent reputation for getting the job done right the first time. When you use our services, you will receive superior workmanship from a professional team of fully qualified heating engineers.
Regular servicing ensures your boiler is running efficiently, helps prevent unexpected breakdowns and keeps your home safe from potential carbon monoxide leaks. It also ensures you comply with warranty requirements.
It is recommended to service your boiler once a year. Annual maintenance helps keep your heating system working efficiently and identifies any issues before they become major problems.
Our comprehensive boiler service includes safety checks, inspection of all major components, cleaning of essential parts and efficiency testing to ensure your boiler operates smoothly and safely.
A standard boiler service typically takes around 30 to 60 minutes, depending on the type and condition of your boiler. Our engineers work efficiently to minimise disruption while ensuring a thorough check.
If your radiators are not getting hot, or if you’re not getting any hot water from your taps or shower, this could indicate a problem with your boiler’s heat exchanger or pump.
Rattling, banging or other unusual noises coming from your boiler may be a sign of a problem with the pump, fan or heat exchanger.
If your boiler’s pilot light won’t light or keeps going out, this could indicate a problem with the thermocouple or gas valve.
A leak in your boiler could be caused by a damaged seal, a corroded pipe, or a faulty pressure relief valve.
Your policy starts on the day your application is submitted. However, there is an initial 30-day period where you cannot make a claim. This is to prevent claims on pre-existing problems and to keep premiums low.
You should be able to cancel and switch to We Heat London. For more information, please call our sales team on 020 7138 1075.
If you cancel the policy within 14 days of setting up your plan, we will refund the premium paid for the current policy period with no charges. You are free to leave us at any time, however, cancellation charges may apply. See cancellation rights and charges in the policy terms and conditions.
In the event of an emergency (an uncontrolled water leak), we aim to have someone with you within two hours. For other faults, we will do our best to have someone with you on the same day if you call before 9.00 AM or within 24 hours of your call. In the event of a gas leak please call the National Gas Emergency Service on 0800 111 999.
